Shipping & Returns

Delivery Options
We offer several shipping methods to ensure you receive your orders promptly. All orders are processed within 1-2 business days after payment confirmation.

UK Delivery

  • Standard Delivery (3-5 working days): £3.95 or FREE on orders over £50
  • Express Delivery (1-2 working days): £5.95
  • Next Day Delivery (order by 1pm): £9.95

International Delivery

  • European Union (5-10 working days): From £9.95
  • Rest of World (10-14 working days): From £14.95

Customs duties and import taxes for international orders are the responsibility of the recipient.

Order Processing
Orders placed before 2 PM GMT Monday-Friday are processed the same day. You will receive a shipping confirmation email with tracking details once your order dispatches.

Returns Policy
We want you to be completely satisfied with your purchase. If you need to return an item, you have 30 days from the delivery date.

Return Conditions
For a successful return, items must be:

  • Unopened and in original condition
  • In original packaging with all seals intact
  • Accompanied by the original receipt

How to Return

  1. Log in to your account on modelandkits.com
  2. Navigate to ‘Order History’
  3. Complete the online returns form
  4. Print the provided returns label
  5. Package items securely and attach the label
  6. Drop at any designated carrier location

Return Costs
Standard UK returns are free. International customers are responsible for return shipping costs. We recommend using a tracked service.

Refunds
Once we receive and inspect your return, we will process your refund within 5-7 working days. The refund will be issued to your original payment method.

Damaged Items
If you receive a damaged item, contact us immediately through modelandkits.com. We will provide a prepaid returns label and process a replacement or refund.

Non-Returnable Items
For hygiene reasons, we cannot accept returns on:

  • Opened paint sets
  • Used tools
  • Opened adhesives
  • Pre-owned items

International Returns
Customers returning items from outside the UK are responsible for any customs fees. Mark packages as “Returned Goods” to minimize charges.

Missing Items
If your order is incomplete, check all packaging carefully first. Contact us within 14 days via modelandkits.com if items are missing.

Order Tracking
Track your order using the link in your shipping confirmation email or by logging into your account on modelandkits.com.

Delivery Issues
If you experience problems with delivery, first check your tracking information. If unresolved, contact our customer service team through modelandkits.com.

Scale Model Considerations

  • Check all sprues before assembly
  • Ensure no parts are missing before starting construction
  • Report damaged components immediately

Need Help?
For shipping or returns assistance, visit our help center at modelandkits.com or contact our customer service team through the website portal.